Privacy and Confidentiality Policy

At Tierra Hotels, we value your privacy and are committed to safeguarding your personal data. This policy is designed to provide you with a clear understanding of how we collect, use, and protect your information.

Data Collection

We collect personal data through our website to ensure that we respect your right to privacy and uphold your access to your registered information.

Wilful Data Submission

You have the freedom to decide whether you’d like to be included in our communication list. We respect your choices and provide you with the option to opt in or out.

Purpose of Data Collection

We collect and process your personal data to manage, customise, update, and enhance the content delivered through our communication channels, including newsletters. Additionally, we use this information to personalize your experience with content and services provided by Tierra Hotels.

User Consent

By providing your personal information, you expressly authorise Tierra Hotels to use your data for the purposes mentioned above.

User Rights

We recognise your right to access, modify, or delete your personal data. If you believe the information is inaccurate, misleading, or no longer relevant, you can request updates or corrections. However, data won’t be deleted if it could harm the rights or interests of a third party or if there’s a legal obligation to retain the data.

Security Measures

Tierra Hotels takes logical and physical security measures to protect your data stored in files, databases, or other technical means. These measures are in accordance with the regulations and are based on the necessary prudence and diligence.

Communications

We send various messages and communications, including product announcements, service updates, and information that may be of interest to you. You can unsubscribe from these communications at any time using the link provided in our emails.

Exceptions

In certain situations, we may be required to disclose your personal information to third parties to fulfill legal obligations or protect the security of users. This includes legal procedures such as search warrants, court orders, or administrative authorities’ requirements.

Cookie Policy

Cookies are small text files that help you navigate our website. They fall into the following categories:

  • Performance cookies: These cookies inform the performance of our website and help us make improvements.
  • Analytical cookies: We use Google Analytics to understand how visitors use our website. This data is anonymous and cannot be traced to individual users.
  • Third-party cookies: These are set by other websites to enable specific tools.
  • Social media and mapping: Our website may include content from external sources like YouTube, Facebook, Twitter, Tripadvisor, or Google Maps. You can disable these cookies.

While most of our cookies are necessary for the website’s proper functioning, you can adjust your browser settings to block them if you prefer not to use cookies. For detailed instructions, please visit AboutCookies.org.

For more control over anonymous Google Analytics data collection, visit the Google Analytics Opt-out.

Thank you for choosing Tierra Hotels for your travel experience. Your privacy is important to us, and we’re here to answer any questions you may have about our privacy and confidentiality policy.